Sep 15, 2020 | With inputs from: Sunil Kumar, Founder-Director, Aplomb Cloud | 2 minutes | Read Part-2 here
This article is part 1 in a series of articles by Merita Vilen on Remote Working and its implications.
Companies of all sizes are changing the way they work. Remote work has become the norm for many. New technologies and IT solutions have been embraced to enable efficient and productive remote working styles. However, these new practices should do more than switching up your IT. Companies should look at how their organisational design supports this new way of operating and how new IT solutions could add even more value to both internal and external customers.
For a company to stay in business, it’s people, whether in the office or remotely, must work together to collaborate, produce, and deliver what needs to be done to meet customer's needs. Whilst this is one side of the coin the other side is all about customer experience. Customer experience is something which has been redefined in a lot of industries as customer expectations are getting ever more demanding, and now they are changing radically. How are you approaching this in your own organization? What processes and roles are critical to deliver value to customers? Should these be re-designed to suit the digital workplace? What changes are needed to provide amazing customer support? What new expectations do employees have?
It is important to realise that remote working and corporate IT systems can have varying levels of impact for different teams and functions. For example, can your sales team take customer orders conveniently in remote mode? Is your marketing team able to launch new campaigns when not in the office? These are important questions that the CEOs, CIOs and IT managers should evaluate when deciding to change and/or reconfigure existing IT infrastructure.
At the operational level, what should your company’s Remote Access Strategy look like? How do you ensure that you’ve future-proofed the remote working solutions that you are investing in? What about return-on-investment (ROI)?
Some food for thought here, when it comes to Remote Access Strategy should you go with Virtual Desktop Infrastructure (VDI) or should you choose Desktop-as-a-Services (DaaS)? And then what about security, are VPNs good enough and will it impact your broadband speed? (It most likely will.) Remember any and every choice you make comes with opportunity costs.
For many companies it means that deploying new IT solutions and services, to top-up their existing systems, which will bring new challenges as well as opportunities for remote workers and the company at large. These challenges should become opportunities for innovative new digital business models. These could offer uniquely new ways to serve customers and create additional revenue streams. Change should be not be ignored but embraced.
Next time We’ll discuss how employee experience and motivation could be elevated if addressed when moving to remote working. Technology considerations that needs o be made. And how managing company culture has a large part to play in effective change. Sign up to hear my next update...
To read more about Remote Access Strategy click here.
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